Addressing Citizen Requests for Traffic Safety Concerns

The purpose of this guidebook is to provide local agency staff with a best practice approach to addressing citizen’s common requests for traffic safety concerns (i.e. signing and pavement markings, not larger scale infrastructure or planning projects). This guidebook focuses on the importance of communication with citizens when responding to traffic safety concerns or requests. It also provides guidance on logging requests, steps for following up on a request, standard responses, and an explanation of why a requested strategy may or may not be the appropriate solution. Because of the differences between urban vs. rural environments, city vs. county agencies and staff availability, there is no one size fits all approach. This document provides general guidance that can be modified to meet each agency’s needs. Each request should be investigated to ensure the safety of all modes of transportation.