In response to the limited awareness surrounding Bus Rapid Transit (BRT) and the A Line; this study provides answers to questions regarding the operation and public perception of the A Line in the Twin Cities region; Minnesota. Two traffic scenarios were studied; one for high-volume oversaturated traffic during the Minnesota State Fair; and a second for normal operating conditions. For both scenarios; intersection queue length and traffic flow rate were compared before and after an A Line bus. It was found that in both time periods (Fair and non- Fair); the dwelling of an A Line bus during a green traffic signal did not have a statistically significant impact on intersection queue length or traffic-flow rate at either of the two researched stations. From an analysis of the 2016 On-Board Survey; it was determined that passengers are more satisfied by the overall service of the A Line than local buses while there is not a significant difference in overall satisfaction compared to express buses; light rail and commuter rail. The top three important service attributes to overall satisfaction are "paying my fare is easy;" "hours of operation;" and "handling of concerns/complaints." It is recommended that the transit agency improve the attributes that have higher relative influences and lower mean performances. Based on this criterion; the attributes that should be given priority are "shelter/station conditions and cleanliness" and "behaviors of other passengers and atmosphere on board." This is report #16 in the Transitway Impacts Research Program series.
