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Minnesota Department of Transportation
The COVID-19 pandemic, on top of social unrest and climate events, presented new and unprecedented challenges, and MnDOT staff stepped up to address these challenges head on with passion, ingenuity, and a commitment to public service. During the summer of 2020, we surveyed staff to:
- Capture and celebrate MnDOT employees' creativity and resilience in response to COVID-19
- Understand and document impacts to MnDOT customers and stakeholders
- Identify efficiencies, cost-savings and service improvements. Share best practices across MnDOT.
- Evaluate and recommend long-term service delivery changes.
Staff shared over 90 COVID-19 innovations — everything from electronic asphalt delivery tickets to online payments for billboard permits. This report summarizes some innovations and survey results.
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